In order for the practical and daily effectiveness of this organizational model to be maximum, Mappi has developed a specific training program for all staff, in line with Mappi’s desire to provide the best possible service to each customer, at every stage of the relationship, from the first contacts, to the supply of the product, to after-sales assistance.
If there is a law that has always governed the relationship between Mappi and its Client, it is the belief that “The Client is King”. Above all, this means that it must be treated in the way that a King deserves, with the utmost respect, offering him the best products, the most accurate assistance, the greatest possible protection from any misconduct.
Mappi Corporate Responsibility policy is made up of an organic set of principles, rules, provisions regarding the management and control of each corporate process.
In Mappi its full implementation is guaranteed and supported thanks to the improvement of company procedures, staff training and the performance of specific control programs. In this regard, a Supervisory Body had been appointed with autonomous powers of initiative and control.